Privacy Policy

A. Who This Policy Covers

• Website visitors. People who visit our site, use our forms or book a call with us.
• Clients. Businesses that use the Ace by Accelerate service.
• Prospects. People whose details a client gives us, or whose business contact details we source from public business sources, so that our AI system can contact them on the client's behalf.

For prospects, the client decides why and how their data is used. We handle that data only to deliver the service.

B. Information We Collect

From website visitors and clients:

• Name, email address and phone number
• Business name, website and location
• Social media handles
• Billing information, processed by third-party providers such as Stripe or PayPal
• Calendar and CRM access details needed to run the service
• Website activity data, such as IP address, browser type and access times

From prospects:

• Name, phone number and email address
• Business name and role, from the client or from public business sources
• Answers given during calls, texts or messages
• Call recordings and transcripts
• Booking details, such as the time and date of a call
• Whether the person opted out

C. How We Collect It

We collect data directly from you, from forms and bookings on our site, from our tools and cookies, from our clients, and from public business sources when we build lead lists. Clients may also give us lead lists or connect their lead sources to us. We do not collect personal data unless it is given to us, lawfully sourced or needed to deliver the service.

D. How We Use Your Personal Data

• To provide and run the Ace by Accelerate service
• To contact prospects, qualify them and book calls on behalf of clients
• To pass call summaries and booking details to the client
• To communicate with you about your account, updates and support
• To process payments
• To monitor quality and improve the AI system, scripts and workflows
• To keep records and meet legal obligations
• To send marketing to clients and website visitors where the law allows

We use data only for these purposes. If we want to use it for something else, we will ask for consent unless the law allows it.

E. AI, Calls and Recordings

Our system uses AI to speak with people and send messages. The AI will say it is an AI when asked, and where the law requires it.

Calls may be recorded and transcribed. We tell people when a call may be recorded where the law requires it. Recordings and transcripts are used to run the service, check quality, resolve disputes and provide summaries to the client.

We do not use personal data of prospects to build marketing lists for ourselves.

F. Contacting People and Opt-Outs

We check phone numbers against the Do Not Call Register where required. We contact people only at times allowed by law.

Anyone can ask us to stop contacting them at any time. They can say so during a call, reply STOP to a text, use the unsubscribe link in an email, or email us at hello@editozclub.com. We will honour opt-outs quickly, suppress the person from future outreach and tell the client.

G. Sharing Your Data

We do not sell personal data. We may share data in these cases:

• Clients. We share prospect details, call summaries, recordings and booking information with the client the prospect was contacted for.
• Service providers. We use third parties for voice, AI, messaging, calendar, CRM, hosting, analytics and payments. They may only use data to provide their service to us.
• Legal compliance. We may share data where required by law, a regulator or a court, or to protect our rights and safety.
• Business changes. If our business is sold or merged, data may move to the new owner.
• Aggregated data. We may share anonymised or aggregated results that do not identify anyone.

H. Where Data Is Stored

We store and handle personal data in Australia. We do not routinely send personal data overseas. If we ever need to use an overseas provider, we will update this policy and take reasonable steps to make sure that provider protects data in a way that is consistent with Australian privacy law.

I. Tracking and Advertising

We use cookies, pixels and similar tools on our website to understand how it is used and to measure and target our own advertising. This may include retargeting ads based on your visit.

You can manage cookies in your browser settings. Turning off advertising cookies does not stop us from communicating with you about a service you use.

Any results shown in our ads or on our site are examples. They are not a guarantee of performance.

J. Marketing Preferences

We may send emails and messages about our services, updates and industry insights. To opt out, you can:

• Click the unsubscribe link in our emails
• Reply STOP to a text message
• Email us at hello@editozclub.com

K. Data Security

We use reasonable security measures to protect personal data from misuse, loss and unauthorised access. These include access controls and secure third-party tools. No method of sending data over the internet is fully secure, so we cannot promise absolute security.

If a data breach is likely to cause serious harm, we will notify affected people and the regulator as the law requires.

L. Data Retention

We keep personal data only as long as needed to deliver the service and meet legal and business needs. Call recordings and prospect data are kept for 12 months after a client ends the service, then deleted or de-identified. Clients can ask us to delete prospect data earlier. Records of opt-outs and do-not-contact requests are kept for as long as needed to honour them. Billing and financial records are kept for 7 years in line with Australian record-keeping requirements.

M. Your Rights

You may ask to:

• Access the personal data we hold about you
• Correct or update it
• Delete it, where the law allows
• Withdraw consent
• Stop us contacting you

To make a request, email hello@editozclub.com. If we hold your data on behalf of a client, we may pass your request to them. We will respond within a reasonable time.

If you are unhappy with how we handle your data, contact us first. You can also complain to the Office of the Australian Information Commissioner (OAIC).

N. Children

Our services are for businesses. We do not knowingly collect personal data from children.

O. Changes to This Policy

We may update this Policy from time to time. Changes are posted on this page with a new "Last Updated" date. Continued use of our services means you accept the changes.

P. Contact Information

If you have questions about this Policy, please contact us:

• Address: 24 Oregon Avenue, Andrews Farm, SA, 5114
• Phone: +1 877-801-1115
• Email: hello@editozclub.com
• Website: https://accelerate-outbound.editozclub.com/