Terms and Conditions

1. Overview of Services

Ace by Accelerate is a done-for-you AI system. We source your ideal prospects, contact them with AI, qualify them and book the interested ones into your calendar.

Our Services may include:

• A targeted lead list built from public business sources, or use of a list you supply
• Setup of the AI system for your business
• A custom AI voice agent trained on your business, offer and brand tone
• Scripts and qualifying questions
• Contact by voice, SMS, WhatsApp and email
• Connection to your calendar and CRM, including GoHighLevel
• Testing and your approval before launch
• Ongoing running, monitoring and weekly tuning
• A dashboard and call summaries

We do not close sales for you. You and your team take the booked calls and handle the sale.

2. Getting Started

• We agree with you who counts as a good lead, what your offer is and what the AI should ask.
• We build the lead list, the system and the scripts.
• You review and approve the scripts before launch.
• The system goes live on the launch date. The launch date is the day the AI first contacts prospects after you approve it.

We will not launch until you have approved the scripts and given us the access we need.

3. What You Need to Provide

To launch and run the system, you agree to provide:

• Your ideal customer, target areas and your offer
• Your leads or lead source, if you want us to use your own list
• Calendar and CRM access from day one
• Timely approval of scripts, targeting and changes
• Someone to take the booked calls

Delays in providing these items may delay launch and can affect the guarantee in Section 5.

4. Fees and Billing

• The setup fee, where one applies, is the amount set out in your proposal, charged once before we begin the build.
• The service fee is custom and volume based, agreed with you before launch, and charged in advance each month.
• Fees are in Australian dollars (AUD) and exclude GST unless stated otherwise.
• Third-party costs, such as ad spend or lead purchases, are not included unless we say so in writing.
• If a payment fails, we may pause the system until it is paid.

5. Booked Call Guarantee

We aim to get you booked calls within 14 days of launch. If we do not, your next month of service is free.

A booked call means a qualified prospect with a confirmed time in your calendar. The prospect must meet the criteria we agreed with you.

The 14 days start on the launch date.

To be eligible for the guarantee:

• If you supply your own list, you must supply at least 300 contactable leads in the first 14 days.
• If we build the list, you must approve the targeting within 3 business days of receiving it.
• You must give us calendar access from day one.
• You must approve scripts within 3 business days of receiving them.
• Your calendar must have open times for calls.
• Leads must be contactable under the law. See Section 7.

If we do not meet the guarantee and you were eligible, your next month of service is free. This is your only remedy for a missed guarantee.

The guarantee is about booked calls. It is not a guarantee that prospects will attend, buy or generate revenue.

6. No Guarantee of Sales or Revenue

We do not guarantee sales, revenue, return on investment or the quality of any prospect beyond the criteria we agreed with you.

Results depend on factors such as your offer, your pricing, your follow up and market conditions. Attendance and sales outcomes are your responsibility.

Any numbers or case studies on our website are examples. They are not a promise that you will get the same result.

7. Compliance and Consent

The AI contacts people by phone, SMS, WhatsApp and email. You and we must both follow the law.

Where you supply the leads, you confirm that:

• You have the right to contact the leads you give us.
• Each lead has given consent where the law requires it, or an exemption applies.
• You will tell us if a lead withdraws consent or asks not to be contacted.
• The information you give us about your business and offer is accurate.

Where we build the list, we source business contact details from public business sources, matched to the ideal customer you approve.

In all cases, we will:

• Check phone numbers against the Do Not Call Register where required.
• Contact people only at times permitted by law.
• Have the AI say it is an AI when asked, and where the law requires it.
• Give people a simple way to opt out, and honour opt-outs quickly.
• Pass complex calls to a real person where we have agreed to do so.

If you give us a list that was not collected lawfully, we may refuse to contact it. You are responsible for any claim that arises from a list you supplied.

We may pause or stop any campaign that we reasonably believe breaks the law or platform rules.

8. Call Recording and Transcripts

Calls may be recorded and transcribed to run the Services, improve quality and provide call summaries. Recording rules differ by state and country. We will tell people that a call may be recorded where the law requires it. You agree that we may record calls on your behalf.

9. Third-Party Services

The Services depend on third-party tools such as voice, AI, messaging, calendar and CRM providers. These providers operate independently.

We are not responsible for outages, changes, blocks or fees imposed by these providers, including changes to WhatsApp, SMS or phone carrier rules. We will work to find a fix if a provider change affects your system.

10. AI Limitations

AI systems can make mistakes. We test and monitor the system, but we cannot promise that every conversation will be perfect. You agree to review the scripts and call summaries and to tell us about any errors so we can fix them.

11. Term and Cancellation

• The Services run month to month with no lock-in contract.
• You can cancel at any time by giving us 7 days written notice before your next billing date.
• After cancellation, you will not be charged for future months.
• Cancellation does not refund the current month or the setup fee.
• When you cancel, we will stop contacting prospects and turn off the system.

12. Refunds

The setup fee is non-refundable once we have started the build. Monthly fees are non-refundable once the month has begun. The remedy in Section 5 is the only remedy for a missed guarantee. This does not limit any rights you have under Australian Consumer Law.

13. Pause Policy

We may allow you to pause the Services for a valid reason. A pause request must be made in writing. We may set a maximum pause length. The guarantee does not apply during a pause. Pauses do not earn refunds or credits.

14. Your Data and Our Materials

You keep ownership of your leads, customer data and business content.

We keep ownership of our systems, script templates, prompts, workflows, methods and tools. You get a non-transferable licence to use the outputs of the Services for your business while you are a client.

You may not resell or copy our systems or workflows.

We may use anonymised and aggregated results to improve our Services and to show general performance numbers. We will not name you or show your customers' details without your permission.

15. Confidentiality

Both parties agree to keep the other's confidential information private. This includes business strategies, lead lists, pricing, scripts and system workflows.

16. Limitation of Liability

To the fullest extent permitted by law, EditozClub is not liable for:

• Lost revenue, lost profit or lost business
• Prospects who do not attend or do not buy
• Actions of third-party providers
• Platform, carrier or algorithm changes
• Claims arising from leads or lists you supplied

Our total liability for any claim is limited to the fees you paid in the 3 months before the claim. Nothing in these Terms excludes rights that cannot be excluded under Australian Consumer Law.

17. Suspension and Termination

We may suspend or end the Services if you:

• Break these Terms or the law
• Give us leads or content you have no right to use
• Fail to pay
• Abuse our team

Refunds will not be issued in these cases.

18. Service Modifications

We may update or improve the Services, tools and workflows. We will tell you about changes that materially affect what you receive.

19. Changes to These Terms

We may update these Terms. Changes are posted on this page with a new "Last Updated" date. Continued use of the Services means you accept the changes.

20. Governing Law

These Terms are governed by the laws of Australia. Any disputes are subject to the jurisdiction of the courts in South Australia.

21. Contact

If you have questions about these Terms, please contact:

• Address: 24 Oregon Avenue, Andrews Farm, SA, 5114
• Phone: +1 877-801-1115
• Email: hello@editozclub.com
• Website: https://accelerate-outbound.editozclub.com/